By far and away the worst interaction with any business I have ever had (comcast and other communications providers included). I experienced double billings, over billings, misrepresentation, late services, failure to come through on services offered. Surely, uhaul must be a capable organization, however the people within this store simply misrepresent their capabilities as to when services will be available, times they will be available, etc. I arrived at the store after calling 3 times (once the day prior and twice earlier that day) to verify that the services I needed were ready - and they were not, an no one seemed to care. the My issue was escalated to the regional manager and even he failed to call return my call. Don't take this risk with people who will be storing and moving your things. Avoid at all costs :(
Not a bad experience but the wait can be long. Check in ahead of time online, it makes a huge difference. The staff was fast and friendly once I got moving. I would use this location again.
Unless there's no other option I will never use Uhaul again.
I spoke to the GM Anthonio C. and only got excuses. No apologies were given and no amends for the hassle I was put through were offered. The only thing he was willing to do was refund me for an appliance dolly that was not given to me.
Zero customer service skills across the board.
I have some questions about something and the young guy there was very nice and he was very informative and he gave me printouts of prices of the item I needed and the staff was overall
Do not believe anything they quote you over the phone. Sounds like the employees are just guessing.
A hole in the roof of the truck was hidden by the open rear door. Found the hole when we were loading the truck and notified the General Manager and he stuck me with the bill for repair because as he repeatedly stated insistently: "We do not ship trucks with holes". Despite the hole being obviously either cutout or rusted out due to poor maintenance/inspections and in a location that is impossible to see unless the door is almost completely lowered or the door is closed with someone inside. 0/10 Experience and will not be using UHAUL again especially the UHAUL in Vestavia.
U Haul Moving Storage Of Vestavia is a US Moving Company based in Vestavia Hills, Alabama. U Haul Moving Storage Of Vestavia is located at 1024 Montgomery Hwy, Vestavia Hills, AL 35216, USA.
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